Policies and Information
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We do not share, give, or sell customer information to anyone. Any information obtained from this website is for Dad's Rock Shop's internal use only. We do not send unsolicited email. View our complete privacy policy.

Orders can be placed in the following manner:
Our Secure Shopping Cart System. SSL Secure Server - PCI Compliant Security
Toll Free Phone - 800-844-3237
Fax - 775-924-7889
*International Orders: We do not accept online Shopping Cart orders at this time. Please call or email us with your order request and we'll do our best to assist. Order acceptance is primarily based on country of origin and products requested. PayPal is the only form of payment we accept for international orders.

Payment Methods
Credit Card: Visa, Master Card, Discover Card and American Express.
Cashiers Checks and Money Orders.
Personal and business checks. Please allow apx. 5 business days to process orders paid by check. A $25.00 service fee will be charged for all returned checks.

Primary shipping methods are FedEx and the US Postal Service. We reserve the right to use a comparable shipping method when necessary to have a product shipped directly from a manufacturer. Alternate shipping methods may include UPS, and ground freight services.
98% of the orders we receive during the year are shipped within 24 hours. Larger equipment items are usually shipped within 3 to 5 business days. Note: Due to the high volume of orders we receive during the holiday season, Nov. & Dec., it can take apx. 1 - 4 business days to process orders.

Minimum Orders
We do not have a minimum order requirement at this time. Due to order processing expenses, orders under $15.00 may be subject to a $2.00 small order charge.

We keep our website prices and content as current as possible. Should a pricing error be found while filling your order, we will contact you for approval before processing your order. All prices are subject to change without notice. Dad's Rock Shop is not responsible for typographical errors or omissions.

Damaged Shipment
If you receive an order that is damaged in transit, you must contact the delivering carrier and then notify us so we can file a claim. Save all cartons and packaging material until inspection of damage is made by carrier.

Should you wish to return an item(s), please call 928-788-2513 during regular business hours for a Return Authorization Number. Items returned must be in their original packaging, unused, undamaged and in sellable condition. Return shipping cost and insurance is the customers responsibility. A copy of your invoice must be included with your return. We do not credit or refund shipping charges. Items must be returned within 30 days of invoice. Returns without authorization will be refused. In special situations, at our discretion, we may accept returns beyond the 30 day period. A 15% restocking fee will be charged for items returned after the 30 day period. Books, opened software and special order items are not returnable.

Questions regarding stock status, pricing, product information etc. can be directed to our sales department at 928-788-2513 or Contact Us.

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